Before David Mussa joined hotel chain Wyndham International as vice president three years ago, it was doubtful that he had any idea just how important the concept of motivation and incentives would ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...