In traditional organisational structures, the chain of command has long been the dominant framework for leadership. This hierarchical approach emphasises authority, control, and a top-down ...

A lot of organizations like to say publicly that “the client comes first.” It’s the right thing to say. It’s the easy thing to say. But using that statement to guide the way your organization operates ...

A chain of command is a formal, structured communication technique used to resolve patient safety issues. Through this process, care team members can escalate a concern through leadership levels until ...