The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Chad Engelgau Adtech is ...

Your customer's journey is a series of unique interactions with your brand. The touchpoints between you and your customer create their journey. See your business from your customer's point of view.

In my first article of this series, I shared my thoughts on how much reliability (availability, performance and security) matters to a digital business. In this article, I will cover the pressures ...

Opinions expressed by Entrepreneur contributors are their own. Most small- and medium-sized businesses embrace an alchemy of traditional business measurements. These include — but are not limited to — ...

The starting point for winning at customer experience starts by plotting the customer journey, and more and more CIOs are getting it. Excelling at customer experience (CX) is one of two paths forward ...

Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities ...

Although evolving technologies like generative AI promise to elevate their experiences, customers are wary of the risks involved, according to the sixth edition of Salesforce's State of the Connected ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with healthcare professionals. LAS VEGAS — Even in a $63.6 billion, ...

Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

Most people still think of AI as a tool for generating content or powering chatbots. But agentic AI is already driving deeper transformation—especially in customer experience. Unlike traditional AI, ...

WABAN, Mass., May 16, 2017 /PRNewswire/ -- Temkin Group announces the launch of a new division, the Customer Experience (CX) Institute (CXInstitute.com). This new unit offers online training that ...

90 percent of consumers are less likely to buy from a brand again after a poor online shopping experience Körber’s 2023 State of Shipping and Returns Survey reveals that 70 percent of consumers have ...