Customer service is shifting from managing interactions to resolving outcomes—proactively, intelligently, and at scale. This IDC spotlight report explores how AI agents and automation are enabling ...

There’s a pretty good chance you’ve either heard or uttered the phrase, “The customer is always right.” And you probably did so without thinking much about it. Variations of this phrase have been used ...

Customer behavior reflects emotion. How your customers interact with their devices reveals a lot about how they feel during that moment. Tap into tech. New solutions combine data with AI and other ...

Smarter workflows are reshaping the marketing playbook, streamlining execution, eliminating handoffs and accelerating time to impact. For Deloitte Consulting LLP, the goal isn’t just efficiency; it’s ...

Opinions expressed by Entrepreneur contributors are their own. When you provide a customer experience and desired outcome that exceeds their expectations, you haven’t just created a customer; you’ve ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today’s rapidly evolving healthcare landscape, account managers are playing a pivotal ...