J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

In August, Jack Kare got a call from one of his regular customers. The man said his daughter needed a new car—but she lived hours away from Pat Milliken Ford, on the other side of Michigan from the ...

Imagine stepping into a car where the seat adjusts to your favourite position, the climate control adapts to your comfort level, and the infotainment system cues up your go-to playlist. This is no ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

There is arguably no industry that has been more disrupted in the last decade than automotive. Electric cars, automotive driving, emissions control, shared economy, digital-only auto sellers, changing ...

Auto-Owners is a great choice for people who want reliable customer service and don't mind working with an agent. Auto-Owners has very affordable car insurance rates. Its home insurance tends to be ...

Switching dealership management system providers should be done as seldom as possible, auto retailers usually advise. Not only is the process complicated and laborious, but a rocky transition can hurt ...

• Skoda, Nissan and Suzuki top the table in the automotive sector. • Institute of Customer Service urges brands to invest in their service offering, as top 10 organisations for customer service show ...

Cyberattacks against the automotive sector have surged 225% over the past three years, turning everyday repair and service ...