Fast Company

Enhancing your customer onboarding process: Why this first impression matters when building long-lasting relationships with clients

Prioritizing your onboarding process will help ensure customers begin successfully, obtain a clear understanding of how your service or product works, and build a relationship of trust with your ...
NERDBOT

First Impressions Start at the Curb: Why Exterior Signage Matters More Than Ever

A business often has only a few seconds to make an impression. For brick and mortar companies, the first impression begins at ...
Diginomica

Atlassian Team '25 - customers share first impressions of putting the Rovo AI agent to work

Atlassian’s AI agent Rovo generated a lot of buzz at this week’s Team ‘25 conference. Rolled out six months ago, it has had an enthusiastic welcome from customers, some of whom were already happy to ...
Forbes

Driving Brand Loyalty: How Customer Service Plays A Role In Long-Term Brand Building

I am the CEO of NovelVox, an AI-enabled contact center solution provider. I help organizations deliver impeccable customer experience. The idea of being loyal to a brand seems counterintuitive. After ...