Liana Passantino is a senior principal research specialist at Gartner Inc. As CHROs face ongoing pressure to deliver operational excellence and create greater business value, they are looking to HR ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

Gartner identified four key priorities for CHROs in 2026. The first centres on harnessing AI to reshape HR operations. CHROs ...

By 2026, the debate about whether HR should invest in technology will be over. The real question will be whether HR has ...

‘What got us here today won’t get us where we need to go’, believes Kristin Rhebergen, Senior Principal at Mercer. Instead, HR needs to undergo a radical rethink if it is to stay relevant into the ...

Listening closely to employee voices and designing with purpose helped the HR team build greater clarity, workforce mobility, ...

2025 has been a year of reckoning for HR, marked by burnout, rapid tech acceleration, and growing pressure to rethink the employee experience as we head into 2026. Debbie Lawrence, chief people ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...