Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the mid-1980s, the hype around artificial intelligence entered what we know today as the ...

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Smarsh has announced the development of an AI-powered Intelligent Agent, which it will begin selling as an add-on product to be fully integrated with its Enterprise Conduct Surveillance platform in ...

Agentic AI is on the rise: By 2028, 33% of enterprise software will include agentic AI, enabling autonomous decision-making and task execution across digital environments. Traditional access controls ...

A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today. Finnish telecommunications company Elisa recently replaced ...

What if the tools we build could think, adapt, and collaborate with us, rather than simply follow instructions? The rise of agentic systems, powered by intelligent agents capable of interpreting ...

Tech firm Meta has announced the acquisition of Chinese AI startup Manus, marking the next era of AI innovation and adding ...

Salesforce executives at a recent press event painted a picture of an intelligent, informed virtual support agent that could dramatically alter how sales and service are conducted, signaling an ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced new milestones around the use and adoption of its ...