MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that advanced capabilities for Verint Intelligent Virtual Assistant™ (IVA) will be available ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced that the Verint Intelligent Virtual Assist (IVA) ™ solution has received top scores and is ...

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The omnichannel trend in healthcare has led health systems to implement and integrate multiple digital front doors. But they can’t afford to neglect the most frequently used channel of all— phone ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), the Customer Engagement Company ™, today announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package ™, a low-code ...

LAS VEGAS, June 21, 2018 (GLOBE NEWSWIRE) -- Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced the company has been named ...

FRANKLIN, Mass., May 22, 2018 (GLOBE NEWSWIRE) -- The Customer Care Industry has been abuzz with the promise of omnichannel solutions for quite some time, but it hasn’t fully delivered technology that ...

Is the “digital workforce” now a reality? Witness the acceptance of an intelligent virtual assistant as a full-fledged member of the workforce at Humana, one of North America’s largest health insurers ...

A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today. Finnish telecommunications company Elisa recently replaced ...