We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow ...

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...

An internal customer is defined as a unit within the university's financial structure. Rates for goods and services provided to internal customers (also known as Internal Sales Activities or ISAs) ...

In the asphalt maintenance and reconstruction industry, we’re laser-focused on delivering a quality product to our clients, smooth, durable pavements that stand the test of time. But here’s a question ...

Microsoft disclosed a security breach caused by a misconfigured internal customer support database that led to the accidental exposure of roughly 250 million customer support and service records, some ...

KMF Automotive Ltd has announced that it has completed a structured review of recent customer feedback to support ongoing improvements in its operational processes and service delivery. The company ...

An external customer is defined as a non-university entity. Many external customers can be identified because they pay by cash, check, or credit card. This includes students, faculty and staff, and ...