The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Leena Iyar Clients expect ...

When clients understand the "why" behind your advice, what once sounded like a sales pitch becomes trusted counsel.

When Barry Glassman first started out in the industry, he found his biggest challenge was that he simply didn’t have time to serve clients the way he imagined. The founder and president of Glassman ...

In the pro AV and digital signage industry, there’s a common misconception that “client success” is just a post-sale support function. How boring! And not at all the mindset you want to have if you ...

"Ask questions, stay curious, and look for ways to help your firm grow and succeed. Dedicate yourself to more than just client work. Get to know your colleagues on a personal level, learn from and ...

A well-maintained customer relationship management system is the heartbeat of a thriving coaching business. A CRM houses customer data, but it should also tell the story of your relationships, your ...

The first step to starting a successful coaching business is being honest about what you offer. Don’t promise “life-changing results” if that’s not what you deliver. The coaches who succeed are the ...