One of the biggest challenges facing companies — from bootstrapped startups to global enterprises — is determining how to build a great customer support team across a rapidly evolving multi-channel ...

Brands need to invest in customer service across all consumer touchpoints in Singapore as more consumers want their problems solved through new media such as social, live chat and messaging, according ...

SAN JOSE, Calif.--(BUSINESS WIRE)--At its annual customer success and innovation conference, Calix ConneXions 2023, Calix, Inc. (NYSE: CALX) announced the evolution of its award-winning Calix Support ...

Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the Customer (VoC) initiatives. Best-in-class ...

SINGAPORE, Dec. 08, 2025 (GLOBE NEWSWIRE) -- EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service ...

REDWOOD SHORES, CA--(Marketwired - Nov 10, 2015) - Oracle (NYSE: ORCL) today launched Oracle Knowledge Advanced, a new cloud solution within the Oracle Service Cloud that helps organizations deliver a ...

There has been a shift in perception of customer service as businesses across virtually every industry have undergone digital transformation. Nearly all of it falls within one of two buckets: For some ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management today announced it has acquired Zingle, the real-time customer engagement solution for ...

Newsflash: ecommerce is on the rise, even if there has been a bit of a pullback lately, and the peak of the holiday season is now upon us. As the activity ramps up, so does the demand for high-quality ...

SHENZHEN, China, Dec. 08, 2025 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in ...