When writing a business letter, you have an opportunity to communicate a message of importance to a customer or potential customer. You also can address a business letter to someone who does not look ...

Business owners improve their public business image when their corporate policies are firmly established for professional communications. It has become commonplace for employees to be very informal ...

When considering what to include in a cover letter, there are some standard elements and a certain flow to utilize: contact section, salutation, body, closing, and signature. There are some slight ...

Pilita Clark was right to notice the decline of the salutation in current forms of communication (Business Life, March 21). However, she failed to mention an equally vexing problem: how to sign off.