Omni-channel retailing refers to the development of a seamless approach to the consumer experience through all available shopping channels, such as brick-and-mortar stores, smartphones, tablet ...

Ocado has decided it wants to be free to allow other retailers to buy its tech! Will those other retailers realise how lucky ...

Opinions expressed by Entrepreneur contributors are their own. The consumer journey to make a purchase has evolved (and continues to do so) rapidly. There used to be a time when buying only happened ...

I started off writing this blog in an Erica Jong state of mind – what I might describe as “Fear of Omni-channelling”. How to bring a fresh perspective on this well-trodden retail path? What is new in ...

Even before COVID came along, the world’s second largest fashion retailer H&M was in omni-channel trouble. Back in 2018, diginomica asked if the firm had learned its digital lesson too late, observing ...

Omni-channel commerce will continue to be the name of the game in 2023. While inflation, spending uncertainty, and planning challenges are putting pressure on retailers, consumers will continue to ...

Online retailers are seeing record holiday sales this year. ComScore reports that 57 million Americans shopped online on Black Friday, a 26% increase over 2011. As retailers settle in for this, their ...

SUNNYVALE, CA--(Marketwired - Apr 16, 2013) - KANA Software, Inc., a global leader in customer service solutions delivered on-premises or in the cloud and used by more than 900 organizations worldwide ...

Strength in omni-channel capabilities and prudent partnerships are favoring Kohl’s Corporation KSS. The leading omni-channel retailer’s focus on strategic efforts is yielding. Encouragingly, shares of ...

Chennai: With a focus on wooing GenNext customers, Indian Bank is rolling out an omni-channel platform, which offers a range of services from wealth management to booking hotels at a click of a button ...