One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. Contrary to common misconceptions among many healthcare ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

Please provide your email address to receive an email when new articles are posted on . Dialysis at home dates to the 1960s, yet teaching continues today about training and supporting patients who ...