One of the key concepts of the acclaimed science fiction book series Foundation, first published in the 1940s by Isaac Asimov, is the ability to predict human behavior. It imagined a new field, dubbed ...

In recent years, artificial intelligence (AI) and prescriptive analytics have been woven into the fabric of business operations across multiple verticals, ranging from retail and grocery to healthcare ...

Here we explore the ways predictive analytics and prescriptive analytics are being used in the call center today, and trends to watch for tomorrow. Predictive analytics can help evaluate behavioral ...

At the turn of the modern century, companies began using predictive analytics to gain more insight into how their supply chains were performing, and how they might perform in the future. The impact ...