Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

The best self-help books don’t promise to “completely change your life” overnight. Instead, a truly great one—written by someone who knows their stuff—will gently nudge you towards small shifts that ...

If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often ...

Draw boundaries. Protect your peace. Worry less about pleasing others. The prevailing (and best-selling) wisdom of the day encourages an inward turn. By Emma Goldberg There’s a certain flavor of ...

From the 1940s to the ’60s, the Onitsha Market in southeastern Nigeria was the center of a burgeoning movement in self-help literature. Known as Onitsha Market literature, these cheap, locally ...