From chat platforms and email to intranets and mobile apps, today’s workplace tools offer endless ways to connect. However, without clarity and structure, they can just as easily overwhelm employees.

When we set out to conduct our latest software adoption study at Answering Service Care, we weren’t just looking to compare platforms. We wanted to answer a more revealing question: What does your ...

In practice, that can translate into AI investments that sit underused, or a sprawl of unsanctioned tools and experiments ...

Amazon Web Services (AWS) has become the lifeblood of millions of modern businesses, both big and small. But while this popular cloud platform enables them to manage and scale their operations with ...