Telstra today delivered a handful of fixes and updates to its BigPond broadband services, providing faster shaped speeds, transferable email addresses, free customer service calls and up to 15 free ...

It is also preparing to build a relationship with Facebook to allow customers to seamlessly log on to the Telstra site. The moves follow the overhaul of its My Account customer portal on the main site ...

Old Telstra customer information has turned up in public searches after a number of internal spreadsheets from the telco were indexed by search engines. As first reported by The Sydney Morning Herald, ...

Telstra has issued a formal apology to affected customers after phone numbers, names and home addresses contained in spreadsheets were found online during a Google search. SMS Broadcast owner, Lee ...

Telstra has created a business unit to develop digital applications and appointed a new customer service chief as it prepares for life under the national broadband network (NBN). "These appointments ...

David Glance does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond their ...

Mr Martin's internet problems began when he was told by an NBN technician - who had installed a satellite at his home in Turkey Beach last week - that he would be hooked up to the internet within an ...

Access to Telstra customer data by law enforcement agencies increased in FY 14-15, the telco revealed in its latest transparency report. The vast majority of access to customer data in the 12-month ...