Advanced Television

AI helps Virgin Media O2 avoid over 1m call transfers

Virgin Media O2 saved customers a collective 1.45 billion seconds of their time last year – equivalent to more than 24 million minutes or more than 400,000 ho ...
ISPreview UK

Virgin Media O2 Says AI Saved UK Customers 400,000 Hours in Support Calls

Broadband and mobile provider Virgin Media and O2 (VMO2) has today stated that their adoption of AI-based improvements to ...
SDxCentral

Virgin Media O2 deploys 5G drone for search and rescue missions in remote UK areas

UK telco Virgin Media O2 has developed a 5G-connected drone to support search and rescue teams in remote areas. In an announcement, the company revealed that the Warwickshire Search and Rescue team is ...
Telecompaper

Virgin Media O2 reduces customer service call transfers by 1.3 million

Virgin Media O2 saw a 1.3 million reduction in customer service call transfers in 2025 after deploying AI technology and upskilling customer service teams to improve how customer calls are handled. It ...
Advanced Television

Virgin Media O2, Daisy Group form new B2B company

Virgin Media O2 and Daisy Group have announced plans to merge their direct B2B operations to create a new force in the UK business communications and IT sector. With annual pro forma revenues of ...