If You Need IVR Compliance, Look for These 6 Features Your email has been sent The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at the wrong moment, customers simply leave and the organization often does not ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

• Growing Adoption of Cloud-Based IVR for Scalable and Cost-Effective Customer Service. • Boosting IVR Adoption Globally Through Multilingual and Regional Language Support. Unlike Legacy IVR ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Call centers are crucial to a customer's satisfaction with a company. A call center gives customers help and information for troubleshooting products, paying bills or signing up for new services.