Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and ...

This early experimentation has allowed the company to take a step back and avoid getting swept up in the frantic AI agent ...

Alabama Power will secure all existing factors in customer rates, including delaying the implementation of previously ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

It is legal to offer phone services without knowing customer names in every state, according to the founder, and a system called the "double blind armadillo" is used to separate customer billing data ...

STM Trucks & Machinery announced the continuation of its truck and machinery sales and service operations across three New ...

California lawmakers have passed numerous laws this year, including ones that could help residents as they navigate buying a ...

JTek Resources releases guide helping small business owners and marketing managers implement omnichannel strategies to ...

National Grid will hold a series of in-person Customer Assistance Events this December. As colder weather sets in, these ...

Freedom Mobile is warning customers about a privacy breach that exposed personal details for what the company says was a ...