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Se você está acompanhando nossa série de vídeos sobre o Net Promoter System®, já conhece dois dos três componentes do nosso sistema: o Inner Loop e o Outer Loop. Hoje, apresentamos o Huddle que, quando bem utilizado, contribui para que os funcionários de uma empresa assumam a responsabilidade sobre a satisfação de seus clientes e, assim, encarem os desafios do dia a dia com mais energia, entusiasmo, criatividade e autonomia. Quer aprofundar seus conhecimentos sobre o NPS® e aumentar a fidelidade
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